Last updated: 17 July 2026
This English page is a translation of the corresponding Chinese website policy. It does not replace any mandatory rights or obligations under applicable law.
Nanjing Jiangyuan Robot Technology Co., Ltd. respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect through this website, why we collect it, how we use and retain it, and the rights that may be available to you. It applies when you visit the website, submit a product or project enquiry, request product information, download drawings, catalogues or technical documents, contact us by email or online form, or otherwise interact with the website.
The entity responsible for deciding how personal information submitted through this website is handled is 南京匠元机器人科技有限公司 (Nanjing Jiangyuan Robot Technology Co., Ltd.). R&D address: Room 1303, Building A, Jiangsu Nanjing Qiaomengyuan, No. 100 Tianjiao Road, Qilin Science and Technology Innovation Park, Nanjing, Jiangsu, China. Manufacturing address: No. 2688 Nianfeng West Road, Nanxun District, Huzhou, Zhejiang, China. Email: allen@jy-robots.com. Telephone: +86 138 6780 9588. Website: www.jy-robots.com.
Depending on how you use the website, we may collect contact information, business information, project and product information, and limited website and technical information. Contact information may include name, business email, telephone number, WhatsApp or other contact details, and country or region. Business information may include company name, role or department, industry, purchasing responsibility and company website. Project and product information may include products or models of interest, expected quantity, application requirements, load, speed, installation space and other technical parameters, project descriptions, drawings or files you submit, and catalogues, drawings or technical files you request. Website and technical information may include IP address, browser and device type, operating system, language settings, referring page, pages visited, date and time, error and security logs, and interaction records relating to enquiry or download functions.
We may collect information when you submit forms directly, contact us by email or other channels, request or download technical materials, through logs and security tools necessary to operate the website, and—where enabled and legally permitted—through website analytics tools. Unless appropriate arrangements have been agreed separately, please do not submit confidential information, export-controlled information or highly sensitive technical material through this website.
We may use personal information to respond to product and project enquiries, recommend suitable products or technical solutions, prepare quotations or technical proposals, provide requested catalogues, drawings or product information, communicate about orders, samples or potential cooperation, identify and prevent spam, fraud, abuse and security threats, maintain and improve the website, diagnose technical issues, comply with applicable legal and regulatory obligations, and establish, exercise or defend legal rights. We do not sell your personal information to third parties.
Where applicable, we may process personal information on the basis of your consent, steps taken at your request before entering into a contract, performance of a contract with you or your organisation, our legitimate interests in responding to business enquiries, operating the website and protecting our systems, or compliance with legal obligations. Where processing is based on consent, you may withdraw consent at any time.
The website may use cookies or similar technologies that are necessary for basic website operation, security, form functionality, language preferences and session management. In regions where prior consent is legally required, non-essential analytics, advertising or cross-site tracking technologies will not be enabled unless an appropriate consent mechanism has been implemented.
We may use service providers for website hosting and content delivery, data storage, email delivery, website security, anti-spam protection, analytics and technical monitoring. Service providers may process information only to the extent necessary to provide the relevant services and are expected to comply with applicable agreements and legal requirements.
Because we conduct international business and may use global infrastructure providers, personal information may be processed or stored outside your country or region. Where required by applicable law, we will use appropriate contractual, organisational and technical measures to protect information transferred across borders.
Unless a longer period is required by law, contract or legitimate business need, we generally retain enquiry and contact information for no more than 24 months after the last meaningful business communication. Information may be retained longer where necessary to perform an existing contract, retain transaction or accounting records, handle warranty or product-liability matters, resolve disputes or comply with legal obligations.
Where reasonably necessary, we may share personal information with authorised employees responsible for sales, engineering or customer service, service providers that operate website, database, email or security systems, professional advisers such as legal or accounting advisers, government authorities, regulators or law-enforcement bodies where disclosure is legally required, and entities that assume the relevant business in a lawful merger, acquisition or reorganisation. We do not disclose personal information for unrelated third parties' independent marketing purposes.
We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, alteration, misuse or disclosure. Measures may include encrypted connections, access controls, restricted administrative permissions, database and system backups, security logging, spam and abuse protection, and software and configuration review. No method of internet transmission or electronic storage can guarantee absolute security.
Depending on your location and applicable law, you may have rights to request access to, correction of or deletion of your personal information, object to or restrict certain processing, withdraw consent, request a copy of information you provided, and lodge a complaint with a competent data protection authority. To exercise relevant rights, please contact allen@jy-robots.com. We may need to verify your identity before processing a request.
We will not send unrelated promotional email solely because you submitted a technical or product enquiry. If we wish to send marketing communications, we will seek permission separately where required. You may stop receiving marketing information at any time using an unsubscribe method provided in the message or by contacting us directly.
This website is intended for businesses and professional users and is not directed at minors. We do not knowingly collect personal information from minors through this website.
The website may contain links to third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for how third parties handle information.
We may update this Privacy Policy when website functions, service providers, data-processing practices or legal requirements change. The latest version will be published on this page together with the updated effective date.
For privacy-related questions, requests or complaints, please contact 南京匠元机器人科技有限公司 at allen@jy-robots.com. R&D address: Room 1303, Building A, Jiangsu Nanjing Qiaomengyuan, No. 100 Tianjiao Road, Qilin Science and Technology Innovation Park, Nanjing, Jiangsu, China. Manufacturing address: No. 2688 Nianfeng West Road, Nanxun District, Huzhou, Zhejiang, China. Telephone: +86 138 6780 9588.
